Support

Support

Use SMS to bring your communications to life. Whispir partners with the world’s biggest and best telcos to bring you cost effective rates regardless of destination. We’ve compiled a handy rate card for each country to get you connecting with your audience quickly.

Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO)
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Short Code - 1/2 WayShort Code - AlphaShort Code - Shared/
Dedicated
Long Code - 1/2 WayLong Code - AlphaLong Code - Numeric
SharedX changed to 36xxx
DedicatedX

Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)

/


Two-way SMS (MO
Alpha Masking

/

Numeric masking

/

SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation

Short Code

Cost per messageComment
0.1064 USDShared - 2-4 weeks

Dedicated - 4-8 weeks

Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

Cost per message1-way2-wayAlphaNumericConcatenation

0.15

0.15
RequiresFurtherInformation

0.15

** Some Telcos

Requires Confirmation

0.15
Requires Confirmation

Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation
Long Codes
Short Codes

Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation

Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation

Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation

Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO

Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation

Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation

Best practice note:

  1. The US market is quite strict with rules and recommend the use of short codes for bulk messaging by way of application-to-person (A2P) traffic for optimal delivery results. Set-up costs are quite costly and takes a few weeks.
  2. Long codes are subject to carrier filtering and there isn't clarity on how many messages can be sent from a long code before a user can expect to hit a filter by the carriers. A2P traffic is not permitted on long codes.

For further details on the US Market:

170119-ctia-messaging-principles-and-best-practices.pdf

Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation


Capability summary

FunctionSupported?
One-way SMS (MT)
Two-way SMS (MO
Alpha Masking
Numeric masking
SMS Concatenation